Hana Financial Group, in pursuit of its “NEXT 2030 Management Principle”, strives to“Reset” its value systems to be more stakeholder-centered
as a platform-based and globally-oriented finance; and to “Rebuild”
its business models and processes toward social value creation as a socially-responsible finance. Added together, they form the foundation of our growth. Always evolving and delivering value to our shareholders and customers, with the strong fundamentals intact, we are heading for

NEXT PHASE,TOGETHER.

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LETTER FROM THE CEO

I sincerely thank our shareholders and customers for your unwavering encouragement and support for Hana Financial Group’s growth and development.

Last year, uncertainties related to COVID-19 raged on to such an extreme level that no one was sure of anything remotely forward. Even with daily life at a stop, the economy in tailspin, and other difficulties at large, Hana Financial Group achieved another record performance on the strength of the dedicated efforts of our employees. In addition to balanced growth across all businesses, our strategy for diversifying the business portfolio proved effective as the non-banking sector surpassed its goal of contributing 30% of the Group’s net incomes, and the global sector continued its robust growth. In addition, Hana Insurance became our subsidiary, bolstering our portfolio of financial services.

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COVER STORY

RESET, REBUILD &


WIN THE GAME

PLATFORM-BASED FINANCE

In the Fourth Industrial Revolution era, characterized by connectivity and convergence, change is an integral part of daily life. In particular, the COVID-19 pandemic further accelerated digital transformations and hastened the emergence of a contactless era. Faced with such unprecedented changes, companies are looking for new ways to grow.

Hana Financial Group is finding answers in customers, the first enabler and final user of finance. Expanding a customer base is most important in securing the future competitiveness of a financial company, which is why we focus on “platform-based finance” as an optimal tool. We have been staying ahead of the curve in digital innovation, and now we are pursuing platform-based finance on th back of our digital competitiveness, riding the waves of change toward a shore of new growth.

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    • Platform-based Finance
    • Globally-oriented Finance
    • Socially-responsible Finance

    Key Figures

    • Consolidated Net Income1)

      KRW billion
      Up 10.3% YoY
    • Non-Interest Income

      KRW billion
      Up 20.5% YoY
    • ROA

      %
      Up 0.01%p YoY
    • Cost to Income Ratio

      %
      Down 5.24%p YoY
    • Total Assets2)

      KRW trillion
      Up 9.2% YoY
    • NPL Ratio

      %
      Down 0.08%p YoY
    • BPS

      KRW
      Up 6.8% YoY

    1) Equity attributable to equity holders of the parent company

    2) Total assets exclusive of trust assets

    Key Financial Figures

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    YEAR IN REVIEW

    • Digital Banking
    • Global Operations
    • Retail Banking
    • Corporate Banking
    • Credit Card
    • IB & Asset Management
    • Pension & Trust

    DIGITAL

    BANKING

    Hana Financial Group is evolving into a data-driven information company by adding digital transformation of its operation to digital innovation of products and services based on synergy and digital competitiveness.

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    Digital
    • Number of New 1Q Bank users since the release of upgraded version in August 2020

      1.45million

    • Reduction of cost and increase of productivity by adopting RPA at all Group affiliates

      RPA

    • Number of New 1Q Bank users since the release of upgraded version in August 2020

      490+

    * As of 2020 year-end
    * As of 2020 year-end
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    Digital

    Copyright ©2021 Hana Financial Group. All Rights Reserved.

    This is an interactive electronic version of the Hana Annual Report 2020 and contains certain information in summarized form. The contents of this version are qualified in their entirety by reference to the full annual Report 2020.

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